Exchange & Returns Policy

I really want to you love your chosen jewellery piece - However, if you are disappointed or unhappy with your item, please contact me within 48 hours of receipt and I will do my best to rectify any concerns you may have. If this cannot be resolved, then an Exchange item of the same value or above may be possible, or alternatively a Refund will be given. 
 
A 'Security Tag' has been attached to the jewellery. Once this Security Tag has been removed. The Item can no longer be returned for Exchange, Refund or for any other reason. 

Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received safely back with me.  I therefore suggest you return items using a recorded, trackable and insured delivery service.  The postage cost of returning the item (plus any Customs & Duty* taxes when re entering the UK if the buyer is outside of the UK), is the responsibility of the buyer and non refundable.

*International Buyers: The customs label must be clearly marked as RETURNING GOODS . Failure to do so will result in an import duty charge, which will be deducted from any refund amount.

Items must be returned within 7 working days in the original packaging and condition that they were sent.  

Please retain 'Proof of Postage', as I am not responsible for any items which may get lost in transit. 

 

I aim to process the refund for the item, less the original shipping cost within 48 hours of receiving the item safely back.

Please note that Custom Bespoke Items and items purchased on a 'Layaway Plan' are Non Returnable/Refundable.

© 2016 by Lisa de Bidaph  

Useful Information:

Where Am I Based?

I am based in the United Kingdom

You can contact Lisa via:

Email using the Contact Lisa form or

Email: enquiries@lisadebidaph.co.uk

Via 'Live Chat'

or DM via Instagram/lisadebidaph

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