© 2016 by Lisa de Bidaph  

Useful Information:

You can contact Lisa via:

Email using the Contact Lisa form

Via 'Live Chat'

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Exchange & Returns Policy

I really want to you love your vintage jewellery piece - I try to describe the items as honestly and accurately as possible. However, if you are disappointed or unhappy with your item, please contact me within 48 hours of receipt of the item and I will do my best to rectify any concerns you may have. If this cannot be resolved, then an Exchange item of the same value or above may be possible, or alternatively a Refund. 

 

A 'Security Tag' has been attached to the jewellery. Once this Security Tag has been removed. The Item can no longer be returned for Exchange, Refund or for any other reason. 

Returned items must be posted for using Royal Mail 'Special Delivery' or 'International Tracked and Signed For' (trackable services), at the expense of the buyer. Items must be returned within 7 working days in the original packaging and condition that they were sent. If the item were shipped to you via DHL Express, please contact me for further instructions.  The postage/shipping cost of returning an item and any duty to be paid returning goods (see 'International Buyers' below; to the UK are the buyers responsibility. 

 

International Buyers: The customs label must be clearly marked as RETURNING GOODS . Failure to do so will result in an import duty charge, which will be deducted from any refund amount. I will refund the full purchase price of item within 48 hours of receiving the item back.

 

Please retain 'Proof of Postage', as I am not responsible for any items which may get lost in the post.

Refunds will be processed for the item, less the original shipping cost, once the item is received back safely. The postage cost of returning the item is the responsibility of the buyer and non refundable.


Please note that Custom Bespoke Items and items purchased on a 'Layaway Plan' are Non Returnable/Refundable.