Shop & Shipping Policies

Set out below are my store policies.  If you have a question regarding anything I have not mentioned,
just click on Contact to drop me an email, where I will be happy to answer any enquiries you may have.

I aim to despatch within 1-3 working days, using a 'Signed for' trackable service, i.e.  Royal Mail 'Special Delivery' for orders within the UK or 'DHL' Courier for International orders.   

Each precious piece will be personally wrapped in one of my beautifully branded embroidered jewellery pouches displaying my Art Deco moth logo design, complete with coordinating drawstring with seductive tassels.  I designed my pouches to have a 'vintage boudoir' vibe, eye-catchingly ravishing enough to grace any discerning dressing table (or boudoir!). Accompanied by my folding business card, care card and printed 'postcard' giving details of what my jewellery is 'about', my inspiration and how I go about sourcing these tiny little pieces of history (useful for introducing the receiver of one of my 'Forever Heirloom' gift purchases into my world).  Also a quality 'hot pink' or 'bronze gold' gift bag will accompany the pouch to complete the perfect gift package. 

ORDERS

I aim to despatch within 2 working days, using a 'Signed for' 'Insured' and 'Trackable' service.  Royal Mail 'Special Delivery' for orders within the UK (Guaranteed to arrive next day before 1pm) and DHL Courier for International orders.  

IMPORTANT NOTICE REGARDING INTERNATIONAL SHIPPING:

NB: The full value for the item will be declared on the 'Customs Declaration' (this is also necessary for insurance purposes) and any Custom Charges incurred will be the responsibility of the purchaser.

SHIPPING

RETURNS

I really want to you love your vintage jewellery piece - I try to describe the items as honestly and accurately as possible. However, if you are disappointed or unhappy with your item, please contact me within 48 hours of receipt of the item and I will do my best to rectify any concerns you may have. If this cannot be resolved, then an Exchange item of the same value or above may be possible, or alternatively a Refund. 

 

A 'Security Tag' has been attached to the jewellery. Once this Security Tag has been removed. The Item can no longer be returned for Exchange, Refund or for any other reason. 


Returned items must be posted for using Royal Mail 'Special Delivery' or 'International Tracked and Signed For' (trackable services), at the expense of the buyer. Items must be returned within 7 working days in the original packaging and condition that they were sent. If the item were shipped to you via DHL Express, please contact me for further instructions.  The postage/shipping cost of returning an item and any duty to be paid returning goods (see 'International Buyers' below; to the UK are the buyers responsibility. 

 

International Buyers: The customs label must be clearly marked as RETURNING GOODS . Failure to do so will result in an import duty charge, which will be deducted from any refund amount. I will refund the full purchase price of item within 48 hours of receiving the item back.

 

Please retain 'Proof of Postage', as I am not responsible for any items which may get lost in the post.

Refunds will be processed for the item, less the original shipping cost, once the item is received back safely. The postage cost of returning the item is the responsibility of the buyer and non refundable.


Please note that Custom Bespoke Items and items purchased on a 'Layaway Plan' are Non Returnable/Refundable.

© 2016 by Lisa de Bidaph  

Useful Information:

Where Am I Based?

I am based in the United Kingdom

You can contact Lisa via:

Email using the Contact Lisa form or

Email: enquiries@lisadebidaph.co.uk

Via 'Live Chat'

or DM via Instagram/lisadebidaph

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